Privacy Policy

Last Updated: May 17, 2025

At Dunsborough Hire, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our equipment hire services, visit our website, or contact us at our location at 3/12 Clark St, Dunsborough, WA 6281. By using our services or website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address provided when you submit an enquiry form on our website, call us at 0416657490, email us at sales@dunsboroughhire.com.au, or visit our store.

  • Hire Details: Information related to your equipment hire, such as equipment type, hire dates, and project details, submitted via our website form or provided in-person.

  • Payment Information: Billing details (e.g., credit card or bank account information) collected during hire transactions, processed securely through third-party payment providers.

  • Website Usage Data: Non-personal information such as IP address, browser type, device type, and pages visited, collected automatically via Google Analytics and cookies to improve our website.

  • Identification Information: For certain hires (e.g., trailers or heavy machinery), we may collect a driver’s license or other ID to verify identity, as required by our hire terms.

2. How We Use Your Information

We use your personal information to:

  • Process and manage your equipment hire bookings, including confirming availability and arranging pick-up or delivery.

  • Respond to your enquiries submitted via our website, email, or phone.

  • Send transactional communications, such as hire confirmations, invoices, or reminders about equipment return.

  • Verify your identity for hires requiring documentation, ensuring compliance with our terms and conditions.

  • Improve our website and services by analyzing usage data (e.g., via Google Analytics) to enhance user experience.

  • Comply with legal obligations, such as record-keeping under Australian tax or consumer laws.

We do not use your information for marketing purposes unless you explicitly opt-in to receive promotional materials.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third-party providers who assist with payment processing, website hosting, or analytics (e.g., Google Analytics, Shopify for our online platform). These providers are contractually obligated to protect your data.

  • Legal Authorities: If required by law, such as in response to a court order or to comply with Australian Privacy Principles.

  • Business Transfers: In the event of a merger, acquisition, or sale of Dunsborough Hire, your information may be transferred as part of the business assets, with notice provided to you.

4. Data Security

We implement reasonable security measures to protect your personal information, including:

  • SSL encryption on our website to secure data transmission.

  • Secure storage of physical and digital records.

  • Restricted access to personal information, limited to authorized staff only.

While we strive to protect your data, no system is completely secure. You acknowledge that you provide information at your own risk.

5. Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Complaints: Lodge a complaint if you believe we have mishandled your information. Contact us first, or escalate to the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, contact us at sales@dunsboroughhire.com.au or 0416657490. We will respond within a reasonable timeframe, typically within 30 days.

You may opt-out of cookies via your browser settings, though this may affect website functionality. We do not send marketing emails unless you opt-in, and you can unsubscribe at any time.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements (e.g., tax records for 7 years under Australian law). When no longer needed, we securely delete or anonymize your data.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., Google Maps, Shopify). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date revised. Please check periodically for changes.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Dunsborough Hire

3/12 Clark St, Dunsborough, WA 6281

Phone: 0416657490

Email: sales@dunsboroughhire.com.au

ABN: 41649186265